We’re looking for a bright, talented, professional who has a passion for servicing customers and wants to work in an energetic, positive environment. Join us to work with us for approximately 20-25 hours per week in our Newmarket Office. Hours can be flexible depending on the candidate’s needs. This person must have an exceptionally positive attitude, and be accustomed to working with customers on the phones all day. Must be used to a busy office with multiple things to work on at the same time.
You will work directly with our customers with their billing, changes, and claims while working hard to make the entire process simple and beneficial to them! The goal is to build up strong positive relationships, ensure growth attainment and increase our firm’s reputation.
Responsibilities:
- Provide continuing service to customers including answering phones, addressing basic customer questions, handling billing issues, filing claims, and addressing simple policy changes. This includes having professional conversations with customers, filing forms, and documenting every transaction.
- Address office administrative tasks including handling mail, sending mail, and answering phones.
- Creating and sending out certificates of insurance, auto ID cards, copies of policy paperwork, and other documentation.
- Providing follow-up communications to make sure all paperwork has been completed, to ensure service has been exemplary.
- Documenting customer interactions at all times in company databases.
- Proactively reach out to customers via telephone, email etc. to set up meetings, follow up on our service etc.
- Monitor insurance claims to ensure mutual satisfaction.
- Constantly update job knowledge and learn about new products and services
- Build strong relationships with customers and prospects with the goal to build lifetime customers.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Assist with building processes and procedures while we continue to grow at a rapid pace.
- Convey a welcoming presence while answering the phone, responding to client questions, greeting guests, and carrying out responsibilities that ensure a consistent appointment process.
- Other administrative tasks as they arise.
Key Skills
- Must possess a positive attitude and willingness to service and help customers at all times.
- Amazing attention to detail including documenting conversations, researching questions, and providing timely responses.
- Strong comfort with technology- including using email, spreadsheets, and document creation software. Must have experience entering information into databases or CRM applications.
- Great oral and written communication skills. We work hard to educate all of our customers and make sure we are addressing all of their questions thoroughly and professionally.
- Ability to manage time and prioritize to make sure all customers are getting timely responses.
- Must be a self-starter willing to jump into the next tasks and move rapidly from responsibility to responsibility without a lot of hand-holding.
- Strong desire to do the right thing for customers and provide them with an exceptional experience.
- Pleasant and professional telephone manner
- Proven ability to work with goals
- Strong attention to detail and a dedication to accuracy
- Be self-motivated and able to find resolutions to issues and customer needs.
- Provide excellent customer service and maintain retention.
- Have a strong desire to support the customer’s needs.
- Critical thinking capabilities
- Willingness and ability to learn and understand the insurance industry
- Attitude is everything! Looking for glass is half full candidates who love doing good for others!
You will receive:
- Fair hourly compensation based on experience. plus incentives
- All training necessary to excel in this position.
- All equipment necessary to do the job.
- Flexible hours/schedule to provide work/life balance. This is a part-time position with a consistent schedule in our office. No nights or weekends are required.
- Opportunity to receive bonuses when the company meets its goals.
- Opportunity to work in a fun, fast-paced office with great learning opportunities.
- Opportunity to join a growing entrepreneurial organization with great exposure to a variety of business functions.
- Opportunity to become connected in the industry
Education Requirements
- High school diploma or equivalent required. Bachelor’s degree preferred.
- 1-3+ years experience in a comparable office setting preferred
- Pleasant telephone manner
- Ability to explain complex issues and concepts to customers so that they understand them fully
- Solid knowledge and comfort with email, word documents, spreadsheets, and utilizing databases.
- Proven ability to work with goals
- Demonstrated ability to communicate effectively
- Experience in delivering client-focused solutions and in creating long-lasting relationships
- Outstanding interpersonal skills.
- Strong attention to detail and a dedication to accuracy
About Keslar Insurance:
Keslar Insurance is a rapidly growing independent insurance agency located in beautiful Newmarket, NH. We offer insurance solutions all over NH, ME, and MA. We are an established, growth-oriented agency with a team of highly motivated individuals.
Products. We offer an array of insurance products and services and these multiple business lines have enabled us to endure rapidly changing trends, an important factor to consider for career stability in a challenging economy. These include homeowners, auto, business/commercial, watercraft, and personal umbrella insurance,, and more.
If you are motivated to succeed and can see yourself in this role, please email us a resume and cover letter. We will follow up with you on the next steps in the interview.
Next Steps:
If you’re willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit, and have the desire to win and achieve results, please consider joining our team. Our door is open to talented sales professionals with ambition, initiative, self-determination, strong work ethic, career dedication, and a winning attitude. If you are motivated to succeed and can see yourself in this role, please email us a resume and cover letter. We will follow up with you on the next steps in the interview. Resume, cover letter, and compensation requirements to: info@keslarinsurance.com
Company Info
Keslar Insurance Agency 114 Main Street, Newmarket, NH 03857
Website: https://keslarinsurance.com
